Refund policy

RETURN & REFUND POLICY

We want you to love your Magnolia & Co. order. If something isn’t right, please reach out and we’ll do our best to make it right.

STANDARD CATALOG ITEMS

Returns or exchanges may be requested within 14 days of delivery or pickup.

To be eligible, items must be:
• Unworn
• Unused
• Unwashed
• In original condition

Return shipping is the customer’s responsibility unless the item arrived damaged, defective, incorrect, or the mistake was made by Magnolia & Co.

Exchanges are subject to available inventory.

CUSTOM & PERSONALIZED ITEMS

Custom, personalized, and made-to-order items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or were made incorrectly by Magnolia & Co.

This includes, but is not limited to:
• Personalized names or wording
• Custom artwork or design requests
• Specially requested colors, sizes, or product combinations
• Items created specifically for an individual customer or order

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery or pickup.

Please include photos of the item and packaging when possible so we can quickly review the issue.

If Magnolia & Co. made an error, we will make it right at our expense.

CANCELLATIONS

Orders may be canceled before production begins.

Once materials have been ordered, artwork has been prepared specifically for the order, or production has begun, cancellation may no longer be available.

If you need to cancel an order, please contact us as soon as possible.

REFUNDS

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is due to an error by Magnolia & Co.

Please allow your bank or card provider additional processing time after a refund has been issued.

QUESTIONS

If you have questions about a return, exchange, refund, or order issue, please contact Magnolia & Co. before sending anything back.